Customer Service Fundamentals - TRAINING COURSE

Online Skills Development Training Courses to Fastrack Your Career and Upskill Your Staff

Customer Service Fundamentals - TRAINING COURSE
Price per Student ex GST

$79



Have questions? See our FAQ Below

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WHY your employees should take this course

To provide a strong grounding in the techniques needed to deliver good customer service. Including;

  • The basics of customer service
  • Creating customer loyalty
  • Attitudes and skills needed for customer service
  • Customer complaints
  • Effective communication
  • How to create a positive impression
  • Customer rapport
  • Do's and Don'ts of customer service

This course is recommended for . . .
Employees in all industries who deliver customer service

Here is a sneak peek of this course . . .

 

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Frequently Asked Questions

We love questions. If you cant find your answer below then Contact Us HERE and we'll be glad to help

Yes, we can brand any of the modules with your logo

Lets talk about creating a custom training solution. Something that best suits your business and team.  We can import your existing training material where the formats match. Contact us now

Just know how to use a computer. The TANDI LMS is fully managed; we set up the training for you and provide technical support for both you and your employees.

The LMS automatically creates user profiles for your employees when you allocate training, which is as simple as filling in their name and email address. They will receive an email with the instructions they need to access and complete their online induction.

Yes you can add other ready-to-use courses.

We can also customise something that best suits your business.  Importing your existing training material where possible.

Yes. We automatically update our ready-to-use training when there are changes to relevant Australian laws or Workplace requirements. We will advise you of these changes via email.

Yes. We encourage businesses to arrange for their employees to re-do the training at least annually.  In "Student Management" there is a button to Reset a Lesson. Their training history is kept safely for you to review at any time.

Contact us

Want to discuss this course with us? A version customised for your team.

Drop us a line here and we can discuss the options